Omni-Channel Customer Service Apps for your business
Customer Notifications Made Simple
Omni-Channel Notification Application
For personalised micro marketing and customer notifications
Notifive is used by businesses for Payment Notifications, Personalised Promotions, Voice Notifications and other customer alerts.
Notifive is omni-channel capable, supporting SMS, Email, Phone call, Push and Social Media.
Examples: Payment alerts with link to pay, Personalized Greetings with custom promo code,Emergency Phone call Alerts...
Better service through Self Service, by phone or web
Omni-Channel Self-Service Application
Convert your website and telephone line into a 24x7 front desk.
Using Self-Service, customers can Make Booking, Make Payments,Get Past Transactions, Get Status of deliveries or Update details 24x7. Self-service can be via Phone or Web.
Self-service creates convenience for your customers. Customers can integrate self-service option on their website or telephony system with very minimal effort.
Customers can book callback via phone or web 24x7
Omni-Channel Callback Application
Callback when wait time is long or for callback requests via web.
With callback app clients can leave a telephone number to be called back on when the wait time is long or when the office is not attended. Clients can also request callback via web or even by SMS or email.
Callback app will schedule the call at the requested time. Callback app can be used by small or large customer service teams ( e.g SMBs or contact centers).
Get customer feedback via the channel of their choice.
Omni-Channel Customer Feedback Application
Get customer feedback by SMS, Email, Web, Phone or Social Media
Get customer feedback via Post Call Survey, SMS, Web or Social Media.
Get feedback from any channel at any time from any device. Post Call Surveys are very effective in contact centers. With Omni-Channel support and integrated reports, customer feedback or survey responses from various channels can be viewed in an unified way, providing information such as Net Promoter Score (NPS).