Post Call Survey
Post Call Survey works with any SIP enabled PBX system.
Features includes voice feedback, advanced NPS rating, integrated notification and reporting.
Works in Post Call mode or outbound phone call survey.
Integrated with SMS, Email or Web Survey to get feedback from any channel with unified reporting.
To know more go to Omni-Channel Survey and Feedback Application.
24x7 callback booking by phone or web
Works with any SIP enabled PBX.
Omni-Channel Callback is an advanced app designed for contact centers small or large. Callback application can work independently on-premises or on cloud. It can be integrated to any SIP enabled PBX/ACD systems or can work totally independently. Learn more about Callback Application.
All contact center application comes with integrated omni channel notification facility. For example for online callback request, confirmations can be sent via SMS, Email or Tweet or callback booking can be cancelled or postponed from the SMS or Email reminder. Learn more about Callback Application.
Omni-Channel support is built into all aspects. Omni-Channel support include SMS, Email, Phone call and Twitter. For example a callback request can be made via web and the confirmation or reminder can be sent via sms, email or twitter.
Contact Center Apps are easy to use and effective add ons to any customer care team. The integration is simple with minimal learning curve. Please Contact Us for a demo.
The solution can be deployed on-premises for security or regulatory reasons. Please Contact Us for on-premise deployment details or pricing.