Partner Support you can rely on

• Sales and Marketing Collateral - We help you to create all the necessary materials including videos for your proposals and demos.
• Presentations and Events - We will work with you for your presentations and events.
• Demos and Free Trials - We encourage you to provide demos and no obligation free trials to your customers. We provide full support to make it happen.
• Dedicated Technical and Product Support - You will get direct support from developers. So issues, questions will be answered efficiently and effectively. You or your clients can talk to people who know the product very well and you don't need to go through various tiers to get to the right person.
• Customised Pricing - You will have access to a administrative portal to create customized pricing for your customers. Its simple, clear and transparent model.

Customer Support you can rely on

• Ticketing System - Your customer will have access to our ticketing system. The status of the tickets can be viewed by you and your customers 24/7.
• Great Product support - In addition to ticketing system, you or your customer can talk to us directly. Sometimes it is just easier to talk and sort the issues out and we recognize that.
• Remote access - For products which are installed on premises, we provide support via remote access if allowed by your customer.
• Knowledge base - We have detailed product guides, API documents and user guides you and your customer can access securely.

Products you can rely on

It is not just support. We continually strive to create innovative yet easy to use business applications. We enabled Omni-channel capability on all our applications supporting traditional telephony, web, SMS, Push and various social media channels. Our products are built with business level security and reliability.

Usability is considered from day one and not an after thought in our applications. Our applications come with advanced administration and user management interfaces partners can manage customer pricing, service allocation and user management.

We acknowledge that our applications may not be perfect and you or your customers may find issues or you may need new features. That's why we provide dedicated support so that these change requests or bug fix requests are taken seriously via proper tracking and doesn't fall through the cracks.